Keep your work moving.
Contact support
Support address pending owner configuration. Purchases are unavailable.
Support is not yet open. Purchases remain unavailable.
Missing license or email
Check the email address used at checkout and your spam folder. Paddle's payment receipt is separate from the license attachment. Payment completion alone does not confirm that a license email reached your inbox.
For recovery, use the support contact above and include your purchase email address, Paddle transaction reference and a brief description. Do not send card numbers or private email documents. Ownership must be verified before the original license is resent; changing the recipient requires additional verification.
Importing a license
Save eml-to-pdf.lic, open license details in the app, choose Import license, then select the file. Import works offline. Keep a backup for reinstallation.
Request a refund
Email the monitored support address with your transaction reference and request. Requests are reviewed manually with Paddle. A request is not confirmation of a refund; wait for the provider-confirmed outcome. This page does not promise automatic refund approval or remote revocation of an offline license.